Techbrands (Pvt) Ltd – Warranty and Refund Policy

Techbrands (Pvt) Ltd – Warranty and Refund Policy

Thank you for shopping with Techbrands (Pvt) Ltd. We value your satisfaction and want to ensure that your experience with our products meets your expectations. Please review our warranty and refund policy outlined below.

Warranty Periods:

The warranty periods for our products vary depending on the specific item. Please refer to the product documentation or contact our customer service at 076 64 74 121 / 077 819 66 69 for information on the warranty duration of your purchased product.

Return and Exchange:

Please note that return and exchange are not applicable once a product has been purchased. We encourage you to carefully review your order before completing the purchase. If you have any questions or concerns about a product, feel free to contact our customer service for assistance.

Warranty Process:

1. Initiating a Warranty Claim:

• In the event of a defect covered by the warranty, contact our customer service at at 076 64 74 121 / 077 819 66 69 to initiate a warranty claim.
• Provide your order details, product information, and a description of the issue.

2. Verification and Approval:

• Our customer service team will guide you through the verification process to determine if the issue is covered by the warranty.
• Once approved, you will receive instructions on how to proceed with the warranty replacement.

3. Handover / Courier for Warranty Replacements:

• You can handover the defective product to our showroom located at No 09, LGF Unity Plaza, Colombo 00400.
• Alternatively, you may arrange for courier delivery to the same showroom address.

4. Processing Time:

• Warranty replacements may take up to 3 – 7 working days to process. We appreciate your patience during this period.

Showroom Address for Handover / Courier:

Techbrands (Pvt) Ltd

No 09, LGF Unity Plaza,

Colombo 00400

Contact Information:

Phone: at 076 64 74 121 / 077 819 66 69

For further assistance or inquiries regarding our warranty and refund policy, please contact our customer service. We appreciate your understanding and cooperation.

Thank you for choosing Techbrands (Pvt) Ltd.

Note: This warranty and refund policy is subject to change without prior notice. Please check our website or contact customer service for the most up-to-date information.